Terms of Service

Effective date: July 22, 2026

These Terms of Service ("Terms") govern the aviation linen services provided by ZIMC LLC, operating under the brand ZAL — Zimc Aviation Linen Services ("ZAL," "we," "us"), to our business clients ("Client," "you"). By registering as a client, placing an order, or using our order portal (orders.zalaviation.com), you agree to these Terms.

1. Services

ZAL provides linen pickup, commercial laundering, and delivery services for private aviation, including delivery directly to aircraft at FBO locations we serve. Services are provided to businesses only; ZAL does not offer services to individual consumers.

2. Client Accounts and Orders

Clients place and track orders through our order portal or by direct arrangement. You are responsible for the accuracy of the information you provide (contact details, delivery locations, schedules) and for maintaining the confidentiality of your portal credentials.

3. Pricing and Payment

Pricing is agreed with each Client per service arrangement. Invoices are issued for services rendered and are payable according to the terms stated on the invoice. Late or unpaid balances may result in suspension of service.

4. Linen Care and Claims

We handle all items with commercial care appropriate to aviation cabin textiles. Claims for lost or damaged items must be reported within 7 days of delivery. Our liability for any lost or damaged item is limited to the reasonable replacement cost of that item.

5. SMS Notifications

Registered client personnel may opt in to receive transactional SMS order notifications. The program is described in our SMS Program Disclosure. Message frequency varies; message & data rates may apply; reply STOP to opt out or HELP for help. Consent to receive SMS is not a condition of service.

6. Acceptable Use of the Portal

You agree not to misuse the order portal, attempt to access other clients' data, or interfere with the operation of the service.

7. Disclaimer and Limitation of Liability

Services are provided on a commercially reasonable efforts basis. Except as expressly stated in these Terms, services are provided "as is." To the maximum extent permitted by law, ZAL's total liability arising out of the services in any calendar month will not exceed the amounts paid by the Client for services in that month. ZAL is not liable for indirect, incidental, or consequential damages, or for delays caused by events beyond our reasonable control (including weather, airport or FBO access restrictions, and carrier or network outages).

8. Termination

Either party may end the service relationship at any time with written notice. Amounts owed for services already rendered remain payable.

9. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any dispute will be resolved in the state or federal courts located in Broward County, Florida.

10. Changes to These Terms

We may update these Terms from time to time. The current version will always be posted at zalaviation.com/terms with its effective date. Continued use of the services after an update constitutes acceptance.

11. Contact

ZIMC LLC (operating under the brand ZAL — Zimc Aviation Linen Services)
2663 Edgewater Dr, Weston, FL 33332
(305) 900-4681
carlos@zalaviation.com